Introducing Customer Service Suite: Empowering Businesses with Seamless Support and Unparalleled Productivity

In today’s fast-paced business landscape, providing exceptional customer service is crucial for sustaining success and cultivating customer loyalty. To meet these demands, businesses require a comprehensive solution that enables efficient support across multiple channels. Enter the Customer Service Suite, a powerful combination of a ticketing system and a Generative AI Chatbot, featuring Freshdesk and Freshchat […]

Freshchat – Did you know that your bots can now read minds?

While Freshchat’s bots cannot literally read minds, they do have advanced AI capabilities that allow them to understand customer intent and respond accordingly. This helps provide a more personalized and efficient customer experience. With the latest upgrade to Freshchat, we are proud to be rolling out the new and improved Intent detection with Natural Language […]

Freshdesk Support Desk – Streamline agent collaboration with Threads! (LIVE NOW!)

Freshdesk’s Threads feature allows agents to collaborate on customer tickets by adding internal notes, sharing knowledge base articles, and mentioning other agents. This helps streamline the support process and ensures that all agents are on the same page when resolving customer issues. It also allows agents to communicate with each other without the customer being […]

Why does a Logistics and Freight company choose Freshworks?

Freshworks can benefit Logistics and Freight companies by providing a comprehensive customer relationship management (CRM) platform that can help manage customer interactions, sales, and support. With Freshworks, Logistics and Freight companies can streamline their operations, improve customer satisfaction, and increase sales. Additionally, Freshworks offers a range of tools for marketing automation, analytics, and customer engagement, […]

Overview of Custom Objects in Freshdesk

Freshdesk Custom Objects allow you to create and manage custom data within Freshdesk. It allows you to store information that is unique to your business needs and can be used to extend the functionality of Freshdesk beyond its out-of-the-box capabilities. Custom Objects can be used to store any type of data, such as customer information, […]

Freshchat April Update

Group conversations by customer Previously, in Freshchat, multiple conversations from the same customer were shown as separate contacts in the conversation inbox, even though the conversations were all displayed in the middle pane. But now, with the new “Group Conversations by Customer” feature, all conversations from the same customer will be grouped together under one […]

Why Freshchat is better than other chat system?

Personalized Conversations Freshchat’s intelligent routing and contextual conversations help businesses provide personalized experiences to their customers, leading to higher customer satisfaction and loyalty. Multi-channel Messaging Freshchat allows businesses to engage with their customers across multiple channels, including web chat, mobile, and social media platforms, ensuring that businesses can meet their customers where they are. Advanced […]

The Future of Customer Service: Trends and Benefits of Using a Customer Service System

In today’s digital age, e-commerce has become an integral part of our daily lives. With the rise of online shopping, customers have come to expect fast, efficient, and convenient service from e-commerce businesses. To meet these expectations, businesses need to provide exceptional customer service, which can be achieved with the help of a robust customer […]