While Freshchat’s bots cannot literally read minds, they do have advanced AI capabilities that allow them to understand customer intent and respond accordingly. This helps provide a more personalized and efficient customer experience.
With the latest upgrade to Freshchat, we are proud to be rolling out the new and improved Intent detection with Natural Language capabilities. The new Intents feature vastly improves your chatbots built using the unified bot builder from Freshchat.
Speed up customer service, provide them with more accurate answers, and speed up customer service, provide them with more accurate answers, and get their queries addressed with the best possible outcome. The Intents feature is available as part of all new sign-ups in Freshchat.