Transform your customer experience with Freshworks' all-in-one customer engagement platform. Streamline support, sales, and marketing with powerful automation and AI-driven insights.
Customer Dashboard
Complete Customer Engagement Suite
Everything you need to deliver exceptional customer experiences across every touchpoint.
Customer Support
Streamline customer service with multichannel ticketing, knowledge base, and automated workflows.
- Reduce response time by 40%
- Automate routine queries
- Centralized ticket management
Sales CRM
Manage leads, track opportunities, and close deals faster with intelligent sales automation.
- Visual sales pipeline
- Lead scoring & routing
- Performance analytics
Marketing Automation
Create personalized campaigns, nurture leads, and measure ROI across all channels.
- Email campaign automation
- Behavioral targeting
- Multi-channel campaigns
Analytics & Reporting
Get actionable insights with real-time dashboards and comprehensive reporting.
- Custom dashboards
- Real-time metrics
- Predictive analytics
Contact Center
Modern cloud contact center with voice, chat, and social media integration.
- Omnichannel routing
- Call recording & monitoring
- IVR & chatbots
Automation
Automate repetitive tasks and workflows to increase team productivity.
- Workflow automation
- Time-based actions
- Custom business rules
Success Stories Across Industries
See how businesses across APAC are transforming their customer experience with Freshworks.
Decathlon
Sports Retail🏆Challenge
As one of the largest sports retailers globally, Decathlon faced slow resolution times and struggled with high email volumes, leading to decreased customer satisfaction.
✅Solution
By implementing Freshdesk and Freshchat, Decathlon streamlined their workflows and automated email responses, enabling agents to focus on immediate customer needs.
📈Results
They reduced their first response time from 2.5 hours to less than 5 minutes, achieving a 96% reduction in service resolution times and increasing customer satisfaction (CSAT) to 82%. Overall purchases rose by 25%!
Kuaishou
Self-Media🏆Challenge
Kuaishou, a prominent self-media operator in China, aimed to enhance customer experience while minimizing direct interactions between customers and agents.
✅Solution
They utilized Freshdesk's omnichannel capabilities for seamless interactions across platforms, improving ticketing efficiency.
📈Results
Customer satisfaction metrics improved significantly, and they achieved a remarkable 98% ticket resolution rate within SLA!
KLN
Logistics🏆Challenge
KLN, a global logistics company, faced a congested help desk due to repetitive queries, hindering their IT support efficiency.
✅Solution
They adopted Freshservice's self-service knowledge base, enabling employees to find answers independently and reducing the ticket volume.
📈Results
This led to a significant decrease in ticket handling, allowing agents to focus on complex issues. The success prompted the expansion of Freshservice to other departments!
Quectel
IoT Solutions🏆Challenge
Quectel, a global IoT solutions provider, struggled with an outdated ITSM platform that caused delays in ticket resolution, averaging 12 hours.
✅Solution
They transitioned to Freshdesk, benefiting from a unified support interface and automated ticket assignments.
📈Results
Quectel slashed average ticket age by 97%, dramatically improving response times and overall customer satisfaction.
Ready to Transform Customer Experience?
Join thousands of businesses across APAC who trust Freshworks to deliver exceptional customer experiences. Partner with Finda Cloud to bring Freshworks to your clients.